FAQs

What is your RETURN POLICY?

No Returns Or Exchanges. Due To Covid-19 All Sales are FINAL. 

Contact Customer Care via email (contact page) regarding all online orders 

 

How long does shipping take?

For standard ground shipping please allow 1-5 business days for your order to process and ship from our facilities.

 

How do I track my order? 

Once your order has been shipped you will be emailed your tracking information.

 

Shipping & Delivery

Please allow 1-2 business days for your order to be processed. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped via USPS. To track your order at anytime, you'll be able to use your USPS Tracking number. PLEASE NOTE: Delivery times EXCLUDE the weekends, USPS does not deliver on Saturdays and Sundays. Presence Demanded does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our distribution center in Hampton, VA. Presence Demanded is not responsible for lost or stolen packages.

Orders over $100 may require a signature at the time of delivery.

 

Pick-Up Orders Are Available Monday-Friday from 9am-7pm. A notification will be sent out to you via email. Text 757-920-7534, To Set Pick-Up Time.